I did something similar to this on a Japan Airlines flight, but the response was much different (better 
Obviously, the traveler is at fault for leaving something valuable behind. And people don't fly Southwest for great customer service/customer care. And, maybe, one should hold on a little more tightly to one's $900 iPad ...
If there's anything I've learned over the last year of reading the stories that our readers send in to The Consumerist, it's this: the seat-back pouches on airplanes are the perfect place to stash your iPad during a flight, then never see it again. This apparently happens to a surprising number of people, but Amin thought he was lucky: he noticed that his was missing only twenty minutes after getting off the plane. This meant that he could rush back and perhaps recover the iPad before the plane took off again. Except...well, we're posting this story, so you can probably guess what happened next.
On this flight, I accidentally left my iPad in the seat back pocket. I came back to the terminal within 20 minutes and ran to the Southwest check-in counter. I began to explain that I left my iPad on the plane. She then slowly went over and called the terminal. She then told me the lady on the other end let her know that she was the only one there and could not leave to get my iPad from the airplane. So I asked her what I could do, because I didn't want the plane to leave with my iPad. She told me I could run over to the terminal to get it.
So apparently she was too busy chatting to even inform ANYONE that my $900 iPad was stuck on the plane. By the time we were talking she also let me know that the turned off all communications with the plane and it would be impossible for me to get ahold of anyone on the plane. Which frustrated me even more.
So I had to file a missing iPad report only to find out the next day that nothing had been turned in. Of course nothing was turned it the employees did nothing to help me find it. I completely understand that it was my fault for leaving the iPad on the plane, but I remembered the same day within 20 minutes. I came running in to each area asking Southwest employees to help me. Instead of receiving any compassion or care they all kept passing me on and uncaringly told me to just file a report.
Had a flight attendant just made an announcement and picked up my iPad I wouldn't be short $900 and a lot of personal information. Thanks a lot Southwest...Please do something to make this right. One way or another I will share this even with the entire internet world, hopefully the story ends well.
I couldn't believe it. They had the audacity to tell me that I was frustrated by the length of time it took me to get back through security and to the gate. Obviously, I wasn't annoyed at that. That is normal protocol. What I was frustrated by was the fact that none of their employees gave a rats ass as to whether or not I was about to lose my overpriced iPad FILLED with tons of personal information. Yes, I know, that information is backed up on my computer and I didn't lose it. But someone does have tons of pictures of me and all my friends = and of course I changed all my passwords.
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