Monday, March 7, 2011

Is It Worth Abandoning a Product You Lov

The full title is

"Is It Worth Abandoning a Product You Love Due to Bad Customer Service?"

Way more than 40 characters, and obviously a poor way to start a conversation. ;-)

Amplify’d from lifehacker.com
While this is far from the end of the world, the customer service at Dot's has never been stellar and this incident made me wonder why I've ever bothered giving them my money. I do like the product, but I hate supporting businesses that don't care about their customers. I feel like I'm better off without the cupcakes all together (which is a lot healthier, too). Ultimately what it comes down to is this: should be tougher on businesses that treat us poorly, even if we like what they sell, or does setting the bar too high essentially rule out the majority of businesses we'll interact with in our lives?
Read more at lifehacker.com

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